In this article you will find updated information about the effects of the coronavirus at the Finnish National Opera and Ballet (updated 15.3.2021)
Our performances have been cancelled until 14th of April 2021. This also applies to free events and activities for children.
We will contact customers who have bought tickets and/or refreshments for the cancelled performances. Please note that this decision has led to longer than average wait times for customer service. Our customer service desk is closed until April 14th. Our telephone service and online store support are open from Monday to Friday from 10 a.m. to 5 p.m. See the opening hours of our customer service.
Recordings of opera and ballet performances are available to watch during the break in performances at our Stage24 online service.
Ticket sales for spring put on hold
We are putting our ticket sales for this spring on hold due to the volatile situation of the remainder of the season.
RING returns in August 2022 with Hannu Lintu as conductor
As the development of the coronavirus situation continues to be uncertain, the Finnish National Opera and Ballet has decided to postpone performances of all the remaining productions in the RING cycle to ensure that they can be staged and that they will be able to be performed to a full auditorium with a full orchestra. Die Walküre has already been rehearsed, and we were hoping to be able to perform it in a few weeks’ time, but the premiere has now been scheduled for August 2022. The production of Siegfried will be postponed from May 2021. The timetable for the remaining productions is being considered at this time.
The timetable changes have resulted in conductor replacements. Hannu Lintu, who will begin his tenure as Chief Conductor already on 1 August 2021, will take over the future RING productions, conducting all the three remaining operas: Die Walküre, Siegfried and Götterdämmerung.
In spring 2021, you can cancel tickets and refreshments up to 7 hours before the start of a performance. Please only visit us if you’re feeling well. For more information, see our sales terms and conditions.
If you have tickets and/or refreshment orders related to the cancelled performances, we will credit the value of your purchases to your customer account for later use. You may use the balance and purchase a ticket and/or refreshments for a future performance. Due to the exceptional situation, we have extended the validity of user account balances until spring 2022. Exceptionally, you may also use your balance to buy a season ticket or gift voucher. The easiest way to do so is to go to our online store. Log onto your customer account here.
If a performance is cancelled by the Finnish National Opera and Ballet, you may also request to have your refund paid into your bank account. Please click here to complete a form. Another alternative is to request that we credit the value of your purchases to the payment method you used in the online store. To allow us to do so, send us an e-mail to: email@example.com.
Please note that there are currently some delays in processing the returns and it may take up to a couple of weeks for you to receive the payment.
E-mail is the best way to reach our customer service
Have you got any questions? At the moment, the FNOB Customer Service is extremely busy. The surest way to get a reply is to send a message by e-mail to firstname.lastname@example.org. We will process all the messages and get in touch with you as soon as we can.
A safe return to the Opera and Ballet
We are taking the safety recommendations to mitigate the coronavirus pandemic extremely seriously. You will find all the latest information for staying safe at the Opera House here.
Please stay home if you have symptoms. You can cancel your tickets and refreshments as late as 7 hours before the performance starts. Their value will be credited to your customer account and remains valid for any performance until end of spring 2022. Read more about sales and delivery terms and conditions.
How to cancel your tickets and refreshments online:
- Sign in to your customer account here.
- Go to Upcoming Events
- Select the performance you want to cancel and click the Cancel button beneath the performance details.
- Follow the onscreen instructions.
- Remember to also cancel any refreshments you’ve ordered for the performance.
- The value of your purchase will be instantly returned to your customer account as credit. The credit on your account will remain valid for performances until the end of spring 2022.