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Accessibility statement for the Finnish National Opera and Ballet

The Finnish National Opera and Ballet aims to ensure the accessibility of its website in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the staging.oopperabaletti.fi website (including shop-next.oopperabaletti.fi) and the Opera&Ballet application, specifically the Android version 2.1.0 (released on 4 August, 2023) and iOS version 2.1.0 (released on 8 August, 2023).

Accessibility status of the staging.oopperabaletti.fi website

Our service partially meets the requirements of Web Content Accessibility Guidelines (WCAG 2.1) levels A and AA.

Non-compliance with these requirements and applicable exceptions are detailed below.

The non-accessible content of the website

An accessibility assessment was conducted by a third-party expert organisation (Eficode Ltd) in March 2023. The accessibility statement was created in tandem with this assessment.

The non-accessible content is categorised in three parts:

  1. Accessibility issues covered by the Act on the Provision of Digital Services 306/2019.
  2. Accessibility issues resulting from unreasonable burden.
  3. Accessibility issues not covered by the law.

1. Non-compliance with Act 306/2019

Our website has some accessibility issues, and the most critical problems will be addressed during autumn 2023.

Descriptions of the known issues are provided below. If you encounter an issue that is not listed, please contact us. You will find the contact details at the bottom of this page.

Each issue is followed by the relevant WCAG Success Criterion.

Text spacing

Changing text spacing does not affect all text uniformly. (WCAG 1.4.12)

Text alternatives

Insufficient text alternatives are available for visual elements, including logos with links, language-specific text alternatives, and inadequate descriptions for embedded content. (WCAG 1.1.1, 2.4.4)

Headings

Heading levels are used inconsistently. This includes unmarked or illogically marked headings, as well as some empty heading tags. (WCAG 1.3.1)

Links and buttons

Information about some links opening files or new tabs is inadequate. (WCAG 2.4.4)

There are some insufficient link/button text descriptions, for example regarding language options. (WCAG 4.1.2)

Visual vs. programmatic presentation

Elements that are visually clear, such as clickable cards, may not be equally clear for screen reader users. (WCAG 1.3.1)

Lists are not always marked as such. (WCAG 1.3.1)

Table column headings are missing on the Open vacancies page. (WCAG 1.3.1)

Element state

There is no indication of open/closed state for some interactive elements, such as Login and Cart, for screen reader users. (WCAG 4.1.2)

Active element highlighting

Active elements, for example in the main menu and carousels, are visually highlighted yet not programmatically identified. (WCAG 1.3.1)

Focus and reading order

Text focus and reading order for keyboard and screen reader navigation is at times illogical, for example when navigating the header with the drop down menu visible. (WCAG 1.3.2, 2.4.3)

Keyboard navigation

Some elements, such as seat maps, cannot be accessed using keyboard only. (WCAG 2.1.1)

Screen reader navigation

Some elements, such as seat maps, cannot be accessed using screen readers. (WCAG 1.3.2)

Forms

Some form fields lack labels (WCAG 2.4.6, 3.3.2)

Some fields lack user input definitions. (WCAG 1.3.5)

Error messages rely solely on colour. When navigating with a screen reader, dropdown menus receive focus twice, and the element opens two different dropdown menus. The first dropdown menu has several accessibility issues, such as incorrect programmatic labelling. (WCAG 1.3.1, 4.1.2)

Accordion

Some accordion states (open/closed) are not announced to screen reader users. (WCAG 4.1.2)

The buttons of certain accordions are hidden by the expanded accordion content when the accordion is triggered. (WCAG 1.3.2, 2.4.3)

Modal dialogs

Focus shifts incorrectly after reading modal dialogs with screen readers. (WCAG 1.3.2)

Search

Focus remains on the Load more button when changing search result pages. (WCAG 1.3.2, 2.4.3)

Image carousels

When using screen readers and keyboard navigation in numerous image carousels, focus is lost on hidden items. (WCAG 1.3.2, 2.4.3)

2. Unreasonable burden

Making the following content or services accessible is currently not possible or would require substantial financial input, constituting an unreasonable burden. These accessibility issues will be addressed during upcoming website development:

Such content and services include the following:

Contrasts

There are some inadequate colour contrasts in texts and user interface elements on the website, such as in seat reservation texts and seat maps. (WCAG 1.4.3, 1.4.11)

Colour-only information

Colour contrast in colour-only information, such as on seat maps, is insufficient at times. (WCAG 1.4.1)

Video and audio

Some videos and audio content lack subtitles or audio descriptions. (WCAG 1.2.1, 1.2.2, 1.2.3, 1.2.5)

Accessibility issues outside the scope of the law

The Act on the Provision of Digital Services (306/2019) does not apply to maps, attachments published before 23 September, 2018, or videos published before 23 September, 2020.

Below is a list of content on our website that falls outside the scope of accessibility legislation.

Our website comprises:

  • Videos published before 23 September, 2020, lacking subtitles or audio descriptions. Accessibility requirements do not apply to videos published before this date.
  • Audio broadcasts (performance introductions) published before 23 September, 2020, without text alternatives. Accessibility requirements do not apply to audio broadcasts published before this date.

Accessibility status of the Opera&Ballet application

Our application partially meets the requirements of WCAG 2.1 levels A and AA, as well as sections 9-11 of standard EN 301 549.

Non-compliance with these requirements and applicable exceptions are detailed below.

Non-accessible content in the application

An accessibility assessment was conducted by an external party (Eficode Ltd) in April 2023. The accessibility statement was created in tandem with this assessment.

Non-accessible content is categorised in three parts:

  1. Accessibility issues covered by the Act on the Provision of Digital Services 306/2019.
  2. Accessibility issues resulting from unreasonable burden.
  3. Accessibility issues not covered by the law.

1. Non-compliance with Act 306/2019

Our application has some accessibility issues, and the most critical problems will be addressed as soon as possible.

Descriptions of known issues are provided below. If you encounter an issue that is not listed, please contact us. Each issue is followed by the relevant WCAG Success Criterion.

Contrasts

Colour-only conveyance of information, for example in the menu, lacks sufficient contrast. (WCAG 1.4.1)

Visible focus

Some interactive elements, such as close buttons, lack visible keyboard focus in the Android version. (WCAG 2.4.7)

2. Unreasonable burden

Making the following content or services accessible is currently not possible or would require substantial financial input, constituting an unreasonable burden. These accessibility issues will be addressed during the application’s future development:

Device orientation

Forced portrait orientation prevents content from adjusting when the device is rotated, regardless of screen rotation settings. (WCAG 1.3.4)

Creation of this accessibility statement

This statement was created on 22 March, 2023. The report is based on an assessment conducted by a third-party expert organisation (Eficode Ltd) to determine whether the website meets the requirements of the Act on the Provision of Digital Services 306/2019.

The statement was last reviewed on 8 August, 2023.

Feedback and contact details

Did you encounter accessibility issues on our digital service? Please let us know so we can do our best to correct the issue.

Provide Feedback:

Online form: staging.oopperabaletti.fi/en/feedback/

Email: info@opera.fi

Phone: +358 9 4030 2211

Accessibility for the staging.oopperabaletti.fi website and handling of feedback is managed by the Finnish National Opera and Ballet.

The supervisory authority responsible as per the law is the Regional State Administrative Agency for Southern Finland, which oversees compliance with legal obligations and requirements.

Enforcement procedure

If you encounter accessibility issues on our website, please provide feedback to us first.

Our response may take up to 14 days. If you are not satisfied with our response or do not receive a response within two weeks, you can contact the Regional State Administrative Agency for Southern Finland.

Contact details for the supervisory authority

Regional State Administrative Agency for Southern Finland
Accessibility supervisory authority

Website: www.webaccessibility.fi

Email: kirjaamo.etela@avi.fi

Please report accessibility issues via the online form

Phone (switchboard): +358 295 016 000

We are continually working to improve accessibility

We are committed to improving the accessibility of our digital services and will promptly address any accessibility issues brought to our attention.